General Terms and Conditions
Multimedia Dynamic Group Sagl

For the sake of simplicity and readability, Multimedia Dynamic Group Sagl is hereinafter referred to as “MDG” in this document.

1. Scope of Application

These General Terms and Conditions apply to all services provided by MDG, including in particular web design, website development, hosting, domain registration, website maintenance, newsletters, social media management, photography and video production, graphic design and printing.

2. Quotations, Engagements and Acceptance

Quotations are valid for the period specified therein. An engagement is deemed confirmed upon acceptance of the quotation, whether by written confirmation, e-mail, verbal agreement or any other unequivocal conduct by the client demonstrating the intention to proceed with the project.

3. Collaboration and Client-Provided Materials

The client is responsible for providing content, texts, images, access credentials, logos, data and approvals within the agreed timeframes. Delays in providing the required materials may result in corresponding delays to the project schedule.

4. Web Design, Website Development and Maintenance

4.1 Project Development

MDG develops websites in accordance with the approved quotation. Features, additional language versions, plugins, modules, integrations and content not included in the quotation shall be considered additional work. The quotation includes the revisions specified therein. Substantial changes, new requests, structural modifications or work not originally agreed upon will be invoiced separately.

4.2 Delivery, Review and Acceptance of the Project

Following delivery or publication, the client shall review the project within 30 days and communicate any comments or requests for modifications. If no feedback is received within this period, the project shall be deemed accepted.

4.3 Suspension and Resumption of the Project

If a project is suspended for an extended period, for example due to the client’s failure to provide the required materials, approvals or for any other reasons attributable to the client, the resumption of the project may require new planning and additional technical work. If the interruption exceeds six months, MDG reserves the right to treat the continuation of the project as a new engagement or to submit a new quotation, taking into account any technical developments that have occurred in the meantime.

4.4 Maintenance, Updates and Security

Technical maintenance of websites and Content Management Systems (CMS) is a separate service from the development of the project and is performed only if expressly agreed between the parties.

Upon request, MDG offers one-time maintenance services or recurring maintenance packages, which may include, by way of example, updates to the CMS, themes, plugins or software components, security checks, technical reviews, backups and other agreed services.

Unless a specific maintenance assignment or an active maintenance agreement is in place, MDG does not perform automatic updates or regular checks of the website and cannot be held responsible for issues arising from outdated software, security vulnerabilities, software incompatibilities, malware, cyberattacks or other events resulting from the normal evolution of technology.

Software updates reduce risks related to security and system stability but do not guarantee the absence of errors, incompatibilities or malfunctions. Should an update require additional unforeseen technical work, such work may be invoiced separately unless otherwise agreed.

MDG undertakes to perform maintenance services with the utmost care and, where appropriate, to create a backup before carrying out significant updates. However, it is technically impossible to guarantee that every update will be free from side effects, as the proper functioning of a website also depends on software components developed by third parties.

4.5 Duration, Renewal and Termination of Recurring Services

Unless otherwise agreed in writing, recurring services such as security updates, maintenance or other ongoing services shall remain valid for the period specified in the quotation or invoice and shall automatically renew for successive periods of the same duration.

Termination must be communicated in writing at least 30 days before the end of the current billing period. Failing such notice, the service shall be renewed automatically.

5. Hosting

MDG offers, upon request, hosting services for websites through specialised partners selected for their reliability, service quality and technical support.

The client is free to choose their preferred hosting provider. MDG may manage websites hosted on hosting services provided by MDG or on infrastructures selected by the client or third parties.

MDG is not the owner of the hosting infrastructure and cannot guarantee the uninterrupted availability of the services provided by the hosting providers. Any interruptions, malfunctions, maintenance work, technical limitations or other issues attributable to the hosting provider shall not be the responsibility of MDG.

Within the limits of its possibilities, MDG will however assist the client in identifying the problem and communicating with the hosting provider whenever necessary.

Unless otherwise agreed in writing, hosting services shall remain valid for the agreed billing period and shall automatically renew for successive periods of the same duration. Termination must be communicated in writing at least 30 days before the end of the current billing period. Failing such notice, the service shall be renewed automatically.

MDG reserves the right to refuse or limit technical work on obsolete or unsupported hosting infrastructures, or on infrastructures that do not meet the technical requirements necessary for the proper operation of the requested services.

6. Domain Names

Upon request, MDG provides domain name registration, renewal and administrative management services.

To simplify technical and administrative management, domain names may be registered through MDG’s reseller account with the selected provider. At the client’s request, domains may also be registered directly in the client’s name or in any other agreed manner.

Regardless of the registration method, the domain name shall remain exclusively intended for the client’s use. MDG claims no ownership rights over the domain name and shall not in any way hinder its transfer.

Should the client wish to transfer the domain name to another provider or registrar, MDG will promptly provide all necessary assistance, including the authorisation code (Auth-Code) and any technical information required for the transfer.

MDG shall not be responsible for decisions, restrictions or service interruptions resulting from domain registries, registrars or providers involved in the management of the domain name.

The client is responsible for selecting the domain name and for verifying, where appropriate, its availability and the absence of third-party rights (such as registered trademarks).

7. Newsletters

Upon request, MDG provides newsletter design, technical preparation, management and distribution services through professional newsletter platforms.

The client is responsible for the origin of the email addresses used, compliance with applicable data protection and electronic communications legislation, as well as for the accuracy, completeness and legal compliance of the newsletter content.

Unless otherwise agreed in writing, each newsletter shall be submitted to the client for approval before distribution. The client’s approval constitutes authorisation to distribute the newsletter in the approved version.

MDG shall not be responsible for errors contained in content approved by the client, nor for commercial results, open rates, click rates, delivery rates or any other performance indicators, as these depend on numerous external factors, including recipients’ email systems and the platform used.

MDG does not purchase, sell or provide mailing lists. Recipient lists are supplied and managed by the client or collected through systems set up by the client.

8. Social Media Management

Upon request, MDG provides social media management services, which may include editorial planning, the preparation of texts and images, content publishing and support in managing social media profiles.

The scope of the collaboration shall be agreed on a case-by-case basis. Depending on the agreement, MDG may independently prepare and publish content or submit an editorial plan or individual posts to the client for prior approval.

Published content is primarily based on information, news, events, services and materials provided by the client or already published through the client’s official channels, such as its website, blog, press releases or other documents. Upon request, MDG may also create dedicated content agreed with the client.

For the management of social media profiles, the client shall provide MDG with the necessary access credentials and the administrative permissions required by the relevant platform.

The client remains responsible for the accuracy, completeness and legal compliance of the information and materials provided. MDG undertakes to manage communications with the utmost care and professionalism but shall not be liable for any errors, omissions or consequences resulting from information provided or approved by the client.

MDG does not guarantee specific results in terms of visibility, reach, engagement, follower growth or any other performance indicators, as such results depend on the algorithms of the social media platforms and other external factors beyond MDG’s control.

MDG reserves the right not to publish content that it considers unlawful, in violation of third-party rights, contrary to the principles of professional conduct or potentially harmful to the reputation of the client or MDG.

9. Photography and Video Production

9.1 Services and Execution

Upon request, MDG provides photography and video production services for corporate communications, websites, social media, printed materials and other agreed communication channels. The scope of the services, shooting location, duration, number of photographs or videos, post-production, any revisions and the delivery method shall be defined in the quotation or otherwise agreed with the client.

9.2 Fees and Use of the Material

The services provided shall be invoiced regardless of whether the produced material is ultimately used. The client’s decision not to use the completed material after its production shall not entitle the client to any reduction of the agreed fee.

9.3 Delivery of the Material

Unless otherwise agreed, the client shall receive the final edited material in the agreed formats. Source files, RAW files, unused footage, editing project files and any other working files shall remain the property of MDG and will only be delivered if expressly agreed between the parties.

9.4 Authorisations

The client is responsible for obtaining all necessary permissions and consents relating to locations, events, persons portrayed and any content involved in the production, unless otherwise agreed.

Where the execution of the services requires specific technical or operational authorisations, such as permits for drone operations or similar authorisations, MDG will obtain them where this is provided for in the quotation or expressly agreed with the client.

9.5 Liability and Unforeseen Circumstances

MDG undertakes to carry out all photography and video productions with the utmost professional care. However, MDG shall not be held liable for unforeseen circumstances that may affect the execution of the services, including adverse weather conditions, restrictions imposed by third parties, unforeseen technical issues or other events of force majeure.

9.6 Revisions and Additional Work

Requests for additional shooting sessions, substantial modifications, further revisions or new photography or video sessions not included in the original quotation shall be considered additional services and may be invoiced separately.

9.7 Review and Acceptance of the Material

The client shall review the delivered material within 30 days of delivery and communicate any comments or observations. In the absence of any notification within this period, the material shall be deemed accepted.

10. Graphic Design and Printing

MDG creates graphic design projects and prepares print-ready files based on the specifications agreed with the client and the technical requirements of the printing service provider.

The client is required to review and approve all proofs before printing. By granting final approval, the client confirms the accuracy of the content, texts, images and layout.

MDG is responsible for errors attributable to its own design work or the preparation of print files. However, MDG shall not be liable for colour variations, printing tolerances, production defects, delivery delays or other technical issues attributable to the printing service provider or the printing process.

Any modifications requested by the client after approval of the proofs or after production has commenced shall be considered additional services. Any reprint costs shall be borne by the client, unless the reprint is required due to an error attributable to MDG.

11. Third-Party Services

In providing and managing its services, MDG may use products and services supplied by third parties, including, but not limited to, hosting services, domain name registration, Content Management Systems (CMS), plugins, graphic themes, software, newsletter platforms, cloud services, social media platforms, APIs, Google services, payment systems and other technical tools.

Such services are subject to the terms and policies of the respective providers, over which MDG has no control.

MDG carefully selects the providers and tools it uses but cannot guarantee the continued availability of such services, future compatibility, the absence of changes made by the providers, continuity of service or the long-term availability of the same functionalities.

Any changes, interruptions, price increases, service limitations, service discontinuations, incompatibilities or other issues arising from third-party services shall not be the responsibility of MDG. Should such events require technical work or adjustments to a project, these may be subject to a separate quotation or additional charges.

12. Prices, Invoicing and Payment Terms

The prices for services provided by MDG are specified in the quotation, estimate or according to the hourly rate agreed between the parties. Unless otherwise agreed in writing, any services not included in the original quotation, client-requested modifications, additional work or extra activities shall be invoiced separately based on the actual time spent.

For projects of significant scope or duration, MDG reserves the right to request an advance payment or to issue interim invoices based on the progress of the work.

Any costs incurred by MDG on behalf of the client, such as domain name registrations, hosting services, software licences, plugins, images, printing services or other third-party services, shall be invoiced separately unless otherwise agreed.

Invoices are payable within the payment period stated on the invoice.

In the event of late payment, MDG reserves the right to temporarily suspend ongoing work or recurring services, such as hosting, maintenance or other recurring services, until all outstanding invoices have been paid in full. MDG shall not be liable for any damages resulting from the suspension of services due to non-payment.

13. Copyright and Usage Rights

Unless otherwise agreed in writing, all copyright relating to projects created by MDG shall remain governed by the applicable legislation.

Upon full payment of the agreed services, the client acquires the right to use the completed material for the purposes intended by the project, such as websites, graphic elements, photographs, videos or other delivered work.

Unless otherwise agreed in writing, all tools, working methods, source files, non-selected concepts, drafts, reusable code, templates, software components developed for general use, scripts, plugins, libraries and other internal resources used in the execution of the project shall remain the property of MDG.

Should the client expressly request the delivery of source files, source code or other working files, the relevant conditions and any associated costs shall be agreed separately.

14. Retention of Files and Data

Unless otherwise agreed in writing, MDG retains project files, source files, backups, working files and other project-related data for a minimum period of 24 months following completion of the engagement.

After this period, MDG may delete such data without any obligation to retain it further.

Should the client require longer retention periods or long-term archiving of specific materials, such services shall be agreed separately.

15. Client Responsibilities

15.1 Content and Materials Provided by the Client

The client is responsible for the accuracy, completeness and legal compliance of all content, documents, data and materials provided to MDG for the performance of the services. The client warrants that they hold all necessary copyrights, usage rights, authorisations and consents relating to texts, images, photographs, videos, logos, trademarks, documents, personal data and any other materials provided.

The client is also responsible for complying with all legal requirements applicable to its business sector, as well as for the accuracy of the information published through websites, newsletters, social media or other communication channels. MDG is under no obligation to verify the accuracy, completeness or legal compliance of the content provided by the client and shall not be liable for any infringement of third-party rights or violations of applicable laws resulting from the use of such materials.

15.2 Access Credentials

The client is responsible for the safekeeping and management of the access credentials for the services used, including, but not limited to, hosting, domain names, websites, email accounts, newsletter platforms, social media accounts, cloud services and other tools made available. The client also undertakes to promptly inform MDG of any changes to such credentials that may affect the performance of the agreed services.

MDG shall not be liable for any damage, loss of data or interruption of services resulting from compromised credentials, improper sharing, loss of credentials or changes made without prior notification to MDG.

16. Limitation of Liability

MDG performs its services with the utmost professional care and diligence.

To the extent permitted by applicable law, MDG shall be liable only for direct damages resulting from a culpable breach of its contractual obligations.

To the extent permitted by law, any liability for indirect or consequential damages, loss of data, loss of profit, loss of earnings, business interruption, loss of business opportunities or any other damages arising from the use of the services provided is expressly excluded.

Likewise, MDG shall not be liable for damages or malfunctions caused by third-party services, external infrastructures, interventions carried out by third parties, force majeure events, cyberattacks, technical failures or improper use of the services by the client or third parties.

17. Data Protection

MDG processes personal data only to the extent necessary for the performance of the requested services and undertakes to handle such information with due confidentiality and in compliance with the applicable legal requirements.

Where, for the performance of the assignment, MDG has access to personal data of the client or its users, such data shall be used solely for purposes directly related to the agreed services and shall not be disclosed to third parties, except where necessary for the provision of the services or required by law.

The client remains responsible for the processing of personal data collected through its own website, newsletters, online forms, social media channels and other communication tools.

The preparation or updating of privacy policies, cookie banners, compliance-related configurations or any other privacy-related measures constitutes a separate service and shall only be carried out if expressly agreed.

18. Termination of the Contract and Suspension of Services

Either party may terminate the contractual relationship in accordance with any specific agreements in force.

MDG reserves the right to temporarily suspend or discontinue its services if the client is in default of payment, fails to cooperate adequately in the execution of the project, breaches the contractual agreements or otherwise prevents the proper performance of the assignment.

Except in particularly serious circumstances, the suspension of services shall be preceded by appropriate notice to the client, allowing reasonable time to remedy the situation.

Upon termination of the contractual relationship, and subject to full payment of all outstanding amounts, MDG shall cooperate in handing over the materials and information to which the client is entitled in accordance with the agreements and these General Terms and Conditions.

19. Amendments to the General Terms and Conditions

MDG reserves the right to amend or update these General Terms and Conditions at any time.

The updated version shall be published on the MDG website and shall apply to all new assignments. In the case of ongoing contractual relationships, any significant amendments shall be communicated to the client in an appropriate manner.

20. Applicable Law and Place of Jurisdiction

These General Terms and Conditions and all contractual relationships between the client and MDG shall be governed by Swiss law.

Unless mandatory legal provisions provide otherwise, the exclusive place of jurisdiction shall be the registered office of MDG, currently Lugano, Switzerland.

Last updated: 01.07.2026